Remote IT Support & Help Desk

for Faster Results

Managed Service Provider

Let us become your Remote IT Support Staff

Services

Service Plans

Available upon request are General Non-Disclosure Agreements and Non-Disclosure Agreements for HIPPA Compliance

Our Remote IT Support Plan allows for scalability to meet your budget needs and your support needs. By choosing this plan, you can reduce the hourly cost by as much as $30/hr

On-Demand I.T. Support

Used for one time session. Client does not stay resident on your computer once the session has terminated.

Remote I.T. Support & Help Desk

Used typically by small to medium size business’ for monthly support. Client is installed and stays ready for us to connect. Typically, we do preventive maintenance after business hours.

Although this service is included in the IT Remote Support & Help Desk, It deserves its own topic so you know what to expect.

How We Work

Work Process

01

Plan Choice

You choose the plan and then schedule a consultation session. We have multiple methods of requesting help. You can call or text (903) 287-0206, or enter a support ticket at www.supportusa.tech

02

Billing

Based on which plan you choose, you will either pre-pay for the On Demand Session minimum, or for the IT Remote Support Plan we will create an account and bill you for the first month up front, the next month will be billed for the plan plus any overage with a 30 day due date.

03

Support Work

Depending on the plan selection, we will begin work based on the plan demands. This can be working on the system while you watch, or it could be after hours, depending on your needs/desire.

Have Questions?

Frequently Asked
Questions

Do I need a service plan for just one session?

No, that is what our On Demand session is for.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan hours at any time. You can also switch between a Remote IT Support Plan and back to an On Demand Session at the end of your plan period.

What is your cancellation policy?

You can simply notify us you want to cancel your support plan. You will only receive a final bill, if the support time spent has exceeded the plan hours and the billing for support will cease.

How does billing work?

For the On Demand Session, you will select the button for prepaying the initial 1 hour, fill out the payment information or we will send you an initial Invoice via email and you pay for the first hour via credit/debit card before work commences. Remote IT Support Plans will be billed at the first of each month in advance plus any overage about from the previous month. This plan will have payment due in 30 days.

How do I change my personal info?

You can send us the information in the Contact form, update your information in the Service Ticket system or give us a call at (903) 287-0206

Can I get an invoice for my Remote Session?

Yes, all of our work is entered on the Invoice and all Invoices are submitted for payment. On Demand Sessions will have an Invoice sent prior to work and also after work has ended if it exceeds 1 hr. Remote IT Support Plans will have an Invoice sent at the beginning of each month via email, any time spent over the alloted plan hours, will be added to the next months Invoice.

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